Privacy Policy

Protecting Your Information for a Safe Stay Experience

Pocna Privacy Policy

This Privacy Policy describes how Hotel Pocna Tulum (“we”, “us”, or “our”) collects, uses, and discloses personal information when you use our services or visit our website.

Information We Collect

We may collect personal information from you when you make a reservation, check-in to our hotel, use our services, or visit our website. This information may include:

Contact Information: such as your name, email address, phone number, and postal address.
Payment Information: such as your credit card details.
Reservation Details: including the dates of your stay, room preferences, and special requests.
Demographic Information: such as your age, gender, and nationality.
Guest Preferences: including any special accommodations or requests.
We may also collect information automatically when you visit our website, such as your IP address, browser type, device type, and browsing behavior.

How We Use Your Information

We may use your personal information for the following purposes:

To process and manage your reservations.
To provide you with the services you request during your stay.
To communicate with you about your reservation or any special offers.
To improve our services and personalize your experience.
To comply with legal obligations or respond to lawful requests from authorities.
Data Sharing

We may share your personal information with third parties in the following circumstances:

With service providers who assist us in operating our hotel and providing services to you (e.g., payment processors, IT providers, marketing agencies).
With government authorities or law enforcement agencies when required by law or to protect our rights and interests.
With third parties in connection with a merger, acquisition, or sale of assets, in which case your personal information may be transferred to the acquiring entity.
Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to access, update, or delete your personal information. If you would like to exercise any of these rights or have any questions about our privacy practices, please contact us using the information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Hotel Pocna Tulum
Carr. Tulum a, Av. Boca Paila Km. 1.5, Zona Hotelera,
77780 Tulum, Q.R.
Phone: 52 984 213 4543

Email: reservations@playapocnatulum.com

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