+52 984 231 3472 infotulum@pocna.com

TO ALL OUR DEAR GUESTS

For everyone working at Pocna Beach Hotel Tulum, your health and safety are our priority. With this in mind, and even when the number of confirmed cases in Mexico remains very low, we want to know that we are applying all the preventive actions at our facilities regarding COVID 19 (coronavirus). Please keep in mind that we are following all cleaning and sanitizing precautions, as well as social distance recommendations of the World Health Organization (WHO) and the Secretary of Health in Mexico(SS).

Flexibility policy

We understand that you do not want to miss the experience of staying at Pocna Beach Hotel Tulum. In these moments of necessary empathy and solidarity, we have temporarily adjusted our policies so that you can enjoy our paradise as soon as possible. We cordially invite you to consider rescheduling your visit instead of canceling it. The current situation, rather than a health problem at the destination, is quickly becoming a problem that directly affects the local economy and puts the well-being of Tulum’s businesses at risk. Remember that we rely 100% on the tourism industry.

If you have a reservation for stays before April 30th, 2020, and you would like to change the date, you can do so without incurring any additional charges (as it would usually). In this case, they will not apply, and you can visit us as soon as you decide throughout 2020, as long as we have availability.

To change your reservation, please send an email to infotulum@pocna.com providing your reservation details and the new date you would like to visit us.
This policy may be modified or canceled depending on the evolution of the conditions that generated it.

We are sure that we will get ahead of this situation that affects everyone, and we hope to see you very soon at our beautiful paradise. Please, feel free to call us at +52 9842313472

Sincerely

Pocna Beach Hotel Tulum
#TheRealTulum

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